![]() ![]() Girl's HD Pro Concealers are crease-resistant with opaque coverage in a creamy, yet lightweight texture. Luxe Look Cosmetics does not accept returns on any unsealed or used items as they cannot be resold once they have left our warehouse.L.A. Product(s) are inspected and deemed faulty. Where the product is faulty, postage charges are reimbursed by Luxe Look Cosmetics once (after Australia Post attempts delivery prior). You did not collect the parcel from the Post Office by their due date.You supplied the incorrect/incomplete address on your order.If you want the item resent, Luxe Look Cosmetics would need to bill you for the returned postage charges, or the return to sender postage cost would be deducted from any amount refunded, if you choose to not have the item resent out to you.Īdditional postage charges incurred by customer are for the following reasons listed below : Please note - Australia Post charges Luxe Look Cosmetics whenever an item is sent back to us, which will incur a $20 fee if the below scenario occurs. Please see below for further details on returning faulty goods. You can track the progress of your order using the Article ID on The Australia Post website.Ĭontact us straight away either by Facebook Message or email: do not offer a refund on change of mind. ![]() What should I do if my order has not arrived? If you have entered the wrong address please contact us immediately, as once parcels are dispatched they are out of our control. Orders placed before 3pm WST are normally sent the same day. Generally items are processed & sent out within one business day (2 days in peak periods) Depending on location postage takes anywhere from 2-7 business days. We ship via Australia Post as a standard. Shipping may take longer during sale periods, holidays and bad weather. Please note if you order after 3:00pm on a weekday your order won’t be processed until the next business day.
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